Frequently Asked Questions

ISRLY can help with save the dates, custom wedding invitations, acrylic and lasercut invitation suites, welcome signs, table plans, menus, place cards, table numbers, wax seal finishing, and wedding website support.

Yes. Send your venue, flowers, color palette, wording, guest count, and inspiration images. We can shape the paper, acrylic, signage, wax color, ribbon, and website direction into one connected wedding stationery style.

Yes. Use the DIY preview to test a direction, then send us the template, wording, color palette, budget, timeline, and matching pieces you need. We will reply with a practical plan for the full suite.

We recommend high-resolution vector files (.AI, .EPS, .SVG) or clear black-and-white images (.PNG, .JPG) at 300 DPI. Don't worry if your file isn't perfect—our design team will optimize it for precision CNC engraving and send you a proof before production.

Once you approve the digital proof, custom wax seal engraving typically takes 2-4 business days. Wedding stationery, signage, and table details may require a longer timeline depending on the number of pieces, materials, and proofing rounds.

Available destinations, methods, and estimates depend on the delivery country and product. Review the Shipping Policy and the options shown at checkout; custom wedding projects receive a project-specific production and delivery plan.

Our solid brass stamp heads can be used with common sealing wax beads and sticks. Wax formula, temperature, stamp size, and cooling time affect the result, so test the chosen wax before assembling a full mailing run.

Because custom stamps, wedding stationery, signage, and personalized paper goods are made specifically for your approved design, they are non-refundable once production begins. If there is a manufacturing defect or the finished item does not match the approved proof, we will review and remake or replace it where appropriate.

Yes, we love partnering with stationers, wedding planners, event studios, and businesses. If you need bulk wax seals, wedding stationery, branded packaging, or wholesale pricing for premade stamps and accessories, please reach out via our Contact page.